9ltd Privacy Policy — Your Data, Protected
This Privacy Policy explains what personal information 9ltd collects from players in Bangladesh, how we use it, and the measures we take to keep it secure.
Introduction
9ltd ("we", "us", "the Platform") is committed to protecting and respecting the privacy of all players who use our services at 9ltd.pro. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this policy carefully to understand our practices regarding your personal data.
By registering an account, accessing 9ltd, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you must not use the Platform.
Your Privacy Matters: 9ltd does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share data only as described in this policy and only to the extent necessary to deliver our services to you.
What Data We Collect
When you register and use 9ltd, we collect the following categories of personal information:
How We Use Your Data
Service Delivery and Account Management
We use your personal data primarily to provide and manage your 9ltd account and all associated services:
- To register and maintain your account, verify your identity through KYC, and authenticate your login sessions.
- To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate transaction records.
- To deliver cricket betting, casino games, poker, Pool Rummy, and all other Platform features to you.
- To provide customer support, respond to your queries, and resolve disputes or complaints relating to your account.
Compliance and Legal Obligations
We are required by law and by the nature of operating a real-money gaming platform to process certain data for compliance purposes:
- To conduct age verification and Know Your Customer (KYC) checks as required prior to processing withdrawals or activating bonus offers.
- To detect, investigate, and prevent fraud, money laundering, collusion, and other prohibited activities under our Terms & Conditions.
- To comply with requests from law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are legally obligated to do so.
Responsible Gaming Monitoring
We use your gaming activity data to monitor for signs of problem gambling and to enforce responsible gaming tools you have activated on your account — including deposit limits, session time controls, and self-exclusion periods. This processing is carried out in your direct interest as a player and forms part of our duty of care obligations. We may also use aggregate, anonymised gaming data to improve Platform features and ensure game fairness.
Legal Basis for Processing
9ltd processes your personal data on the following legal bases:
- Contractual Necessity — Processing required to fulfil our contract with you as a registered player, including account management, payment processing, and game delivery.
- Legal Obligation — Processing required to comply with applicable laws, including KYC requirements, anti-money-laundering obligations, and regulatory reporting duties.
- Legitimate Interests — Processing carried out for fraud prevention, platform security, abuse detection, and service improvement, where these interests are not overridden by your rights.
- Consent — Processing for direct marketing communications (such as SMS promotions) where you have expressly opted in. You may withdraw this consent at any time by contacting support.
How We Share Your Data
9ltd does not sell your personal data. We may share your information with carefully selected third parties only where necessary and only in the following circumstances:
Third-Party Sharing Categories
The following types of third parties may receive limited personal data from 9ltd strictly for the purposes described:
- Payment Processors (bKash, Nagad, Rocket, Upay) — Receive the minimum transaction data required to process your deposits and withdrawals. These providers operate under their own privacy policies and are independently regulated.
- Game Providers (Evolution Gaming, Pragmatic Play, Ezugi, Spribe, NetEnt, and others) — May receive session identifiers and game history data necessary to operate live casino and slot game features within the Platform.
- Identity Verification Services — KYC and fraud-screening providers that process identification documents and cross-reference them against watchlists on our behalf.
- Legal and Regulatory Authorities — Where required by applicable law, court order, or binding regulatory instruction, we may disclose necessary data to law enforcement agencies or supervisory bodies.
No Marketing Sharing: 9ltd does not share your personal data with any third party for that party's own marketing, advertising, or commercial purposes. Any data sharing is strictly limited to the operational categories listed above.
Cookies and Tracking Technologies
9ltd uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you across sessions and deliver a consistent experience. We use three categories of cookies:
- Essential Cookies — Required for the Platform to function. These include session authentication cookies, security tokens, and cookies that remember your account login state. These cannot be disabled without breaking core Platform functionality.
- Analytics Cookies — Used to understand how players navigate the Platform, which game categories are most visited, and where technical errors occur. Data is aggregated and anonymised. These help us improve the 9ltd experience for all Bangladesh players.
- Functional Cookies — Used to remember your preferences such as language setting, last-visited game category, and responsible gaming tool configuration across sessions.
You may adjust your browser settings to refuse or delete cookies at any time. Please be aware that disabling essential cookies will prevent you from logging in to your 9ltd account and accessing Platform features.
Data Retention
9ltd retains your personal data for as long as your account remains active and for a period thereafter as required to comply with our legal obligations. Specifically: account registration data and KYC documents are retained for a minimum of five years from the date of account closure, in accordance with anti-money-laundering record-keeping requirements. Transaction records are retained for a minimum of five years from the date of each transaction. Gaming activity logs are retained for two years from the date of generation.
When your data is no longer required for any of the purposes described in this policy and the applicable retention period has expired, we will securely delete or anonymise it. If you request account closure, your personal data will be retained only for the minimum period required by law before being securely deleted.
Your Data Rights
As a user of 9ltd, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team via live chat:
Your Rights Summary
- Right of Access — You may request a copy of the personal data we hold about you, along with information about how it is being used.
- Right to Rectification — You may request correction of any inaccurate or incomplete personal data we hold about you.
- Right to Erasure — You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to Restrict Processing — You may request that we limit how we use your data in certain circumstances, for example while a dispute about its accuracy is being resolved.
- Right to Object — You may object to processing carried out on the basis of legitimate interests, including direct marketing. Where you object to marketing, we will cease that processing immediately.
We will respond to all valid data rights requests within 30 days of receipt. In some cases, particularly complex requests may require up to 60 days; we will notify you if an extension is needed. Please note that some rights are subject to conditions and exceptions under applicable law — for instance, we may be unable to delete data that we are legally required to retain.
Data Security
9ltd takes the security of your personal data seriously. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive account data, access controls that restrict internal data access to authorised personnel only, regular security audits and vulnerability assessments of Platform infrastructure, and two-factor authentication options for account login.
While we take all reasonable steps to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure. You also have an important role to play in keeping your account secure — always use a strong, unique password for your 9ltd account and never share your login credentials or OTP codes with anyone.
Children's Privacy
9ltd is strictly an adult gaming platform. Our services are not directed at, and must not be used by, any person under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account.
Age Restriction — 21+ Only: If you are a parent or guardian and believe your child has registered an account on 9ltd, please contact our support team immediately via live chat. We will investigate and take prompt action to close the account and delete all associated data.
Third-Party Links
The 9ltd Platform may contain references to third-party services such as payment providers (bKash, Nagad, Rocket) and game providers. These third parties operate their own websites and services governed by their own privacy policies, which are independent of this Privacy Policy. 9ltd is not responsible for the privacy practices of any third-party service. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of 9ltd.
Changes to This Privacy Policy
9ltd reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the effective date at the top of this page. Where the changes are significant, we may also notify registered players by SMS to their registered mobile number. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
Your continued use of 9ltd following any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree to the updated terms, you must cease using the Platform and may request closure of your account by contacting our support team.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy, or if you wish to exercise any of your data rights, please contact the 9ltd support team via live chat. Our support agents are available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).
Email (plain text — not a link): [email protected]
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