9ltd Terms & Conditions — Please Read Carefully

To register and use 9ltd, you must satisfy all of the following conditions at the time of registration and at all times during your use of the Platform:

• You must be at least 21 years of age. 9ltd reserves the right to request documentary proof of age at any time, including but not limited to a National Identity Card (NID), passport, or birth certificate.
• You must be acting on your own behalf and not on behalf of any third party.
• You must not be a resident of, or accessing 9ltd from, a jurisdiction in which online gaming is explicitly prohibited by law.
• You must not be an employee, director, officer, contractor, or close family member of any such person associated with 9ltd or any of its affiliated companies.

9ltd operates a Know Your Customer (KYC) verification process. You may be required to submit proof of identity, proof of address, and proof of payment method before any withdrawal is processed. Acceptable documents include a Bangladesh National Identity Card (NID), a valid passport, a utility bill issued within the last three months, and a screenshot of your bKash, Nagad, or Rocket account confirming ownership. 9ltd reserves the right to suspend withdrawals pending verification and to close any account where verification cannot be completed to our satisfaction.

Each player is permitted to hold only one active account on 9ltd. Multiple accounts held by the same individual or household are prohibited. If we detect that a player holds more than one account, we reserve the right to:

• Immediately suspend or permanently close all accounts held by that player.
• Void any bets placed across all such accounts.
• Forfeit any bonus funds, free spins, or promotional credits associated with those accounts.

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your password, OTP, or account access with any third party under any circumstances. All activity conducted under your account credentials — whether authorised by you or not — is your sole responsibility. If you suspect unauthorised access to your account, you must notify 9ltd support immediately via live chat. 9ltd will not be liable for any losses arising from your failure to maintain secure credentials.

You must provide accurate, current, and complete information at the time of registration and must update this information promptly if it changes. This includes your name, date of birth, mobile number, and the mobile wallet number used for your primary payment method. Providing false or misleading information is a material breach of these Terms and may result in account closure and forfeiture of all funds.

9ltd accepts deposits via the following Bangladesh mobile payment methods:

• bKash — Minimum deposit ৳100. Funds credited to your account balance within seconds of a confirmed transaction.
• Nagad — Minimum deposit ৳100. Instant credit to account balance upon transaction confirmation.
• Rocket and Upay — Minimum deposit ৳100. Processing time may vary by up to 5 minutes depending on network conditions.

Withdrawals are processed to the same payment method used to make the most recent deposit. 9ltd reserves the right to request KYC documentation before processing any withdrawal. The following conditions apply to all withdrawal requests:

• Minimum withdrawal amount: ৳200. Requests below this threshold will not be processed.
• Withdrawals are typically processed within 24 hours during Bangladesh business hours (Bangladesh Standard Time, UTC+6). Requests submitted outside business hours will be queued for the next processing window.
• Any bonus funds subject to an active wagering requirement are not eligible for withdrawal until the rollover condition has been met in full.

All bonuses and promotional offers issued by 9ltd are subject to the following general conditions. Specific promotions may carry additional terms communicated at the time of the offer:

• Bonus funds are subject to a wagering requirement (rollover) that must be completed before any withdrawal is permitted. The specific rollover multiplier applicable to each bonus will be stated in the individual promotion's terms.
• Bonuses are non-transferable and may not be exchanged for cash except where the rollover condition has been fully satisfied and the resulting balance meets the minimum withdrawal threshold.
• 9ltd reserves the right to withdraw any bonus offer, cancel an in-progress bonus, or amend bonus terms at any time with reasonable notice. In the event of abuse, collusion, or fraud in connection with a bonus, the bonus and any winnings derived from it will be forfeited.
• Only one welcome bonus may be claimed per player per account lifetime. Players who self-exclude and subsequently re-register are not eligible for welcome bonus offers.

The following conduct is strictly prohibited on 9ltd and will result in immediate account suspension and possible permanent closure:

• Collusion with other players to manipulate game outcomes, including chip-dumping in poker or Pool Rummy.
• Use of automated software, bots, scripts, or any technical device to interact with the Platform in a manner not consistent with normal human play.
• Any form of money laundering, fraudulent payment activity, or use of stolen or unauthorised payment credentials.

All casino game outcomes on 9ltd are determined by certified Random Number Generator (RNG) systems supplied by our licensed game providers, including Evolution Gaming, Pragmatic Play, Ezugi, Spribe, and NetEnt. RNG systems are independently audited for fairness. Outcomes cannot be influenced by 9ltd staff, the Platform's systems, or the Player. In the event of a technical error or malfunction during a game session, 9ltd reserves the right to void the affected bets. Any winnings derived from a demonstrable technical error will not be paid. Sports betting outcomes are determined by the official result of the relevant match or event.

9ltd is committed to promoting responsible gaming. The following tools are available to all registered players at no cost, directly within the account settings section:

• Deposit Limits — Set daily, weekly, or monthly deposit caps in Bangladeshi Taka. Limits take effect immediately and can only be reduced without a waiting period. Increases to deposit limits are subject to a 72-hour cooling-off period before taking effect.
• Session Time Limits — Set a maximum duration for individual gaming sessions. You will receive a notification when your limit is reached, and the session will automatically close.
• Self-Exclusion — Request a temporary (30-day, 90-day, or 180-day) or permanent self-exclusion from all 9ltd services. During a self-exclusion period, your account will be suspended, deposits blocked, and marketing communications stopped. Permanent self-exclusion cannot be reversed.

9ltd reserves the right to suspend, restrict, or permanently close any player account, with or without prior notice, in any of the following circumstances:

• The player is found to have breached any provision of these Terms, including but not limited to the prohibited conduct listed in Section 5.
• The player's account is subject to a fraud investigation, a chargeback dispute, or a regulatory inquiry.
• The player has provided false, incomplete, or fraudulent information during registration or the KYC process.
• 9ltd is required to do so by applicable law, regulation, or instruction from a competent authority.

9ltd makes no warranty that the Platform will be available at all times without interruption. Scheduled and unscheduled maintenance, server outages, third-party provider issues, and force majeure events may cause temporary unavailability. 9ltd will not be liable for any losses — financial or otherwise — arising from Platform downtime, delayed bet placement, or loss of connectivity during a live game session. Where a game session is interrupted by a proven technical fault on the part of 9ltd, affected bets will be voided and stakes returned.

To the fullest extent permitted by applicable law, 9ltd's total liability to any player in respect of any claim arising from use of the Platform shall be limited to the net deposits made by that player in the 30 days immediately preceding the event giving rise to the claim. 9ltd shall not be liable for any indirect, consequential, special, or punitive damages, including loss of profits, loss of data, or loss of goodwill, whether arising in contract, tort, or otherwise.